if i emailed orders@super7store.com...

Discussion in 'Compliments & Comments' started by pickleloaf, Jan 10, 2008.

  1. pickleloaf

    pickleloaf Super Deformed

    ...will someone actually read the email?

    i was told to order something thru the store and put a note when i paid that i had a box there and to add this. but in the payment process, there was nowhere to put a note.

    so i replied to the orders@ email and said to please ship everything including this new order and let me know how much more i owe for shipping

    i havent heard anything back yet so i am posting this here a) to straighten it out and b) to inform anyone else where they need to contact if this situation happens with them
     
  2. bansheebot

    bansheebot Super Deformed

    I've had a blunder once where I ordered something from the store and had a hold box going on before placing the store order. The store order was shipped with everything else left behind. This has happened once, maybe twice. After placing the order, I usually e-mail Josh about it now, just so someone in the store has a heads up. I'm not sure if 'orders' is a catch-all, or who actually receives those e-mails.
     
  3. pickleloaf

    pickleloaf Super Deformed

    well, josh was the one that told me to order from the site after i emailed and asked for it to be placed in my box



    this might have been better in the FAQ section - i meant to put it there and wasnt paying attention
     
  4. bryce_r

    bryce_r Die-Cast

    You can always email info@super7store.com for questions about stuff or call. Sometimes it's easier.
     
  5. Anonymous

    Anonymous Guest

    you can have a box?
     
  6. pickleloaf

    pickleloaf Super Deformed

    of stuff i have paid for - just to combine shipping
     
  7. selekta_nips

    selekta_nips Post Pimp

    i say just call
    sometime it take josh a day to respond with all the email he probally gets
    though he is in today got pretty quick responces
     
  8. soda pop SMASH

    soda pop SMASH Addicted

    i've always just msged josh on here - he generally gets back that day or the next. I also had a single figure shipped instead of getting put into my hold box but that was just a misunderstanding. hold box is brilliant otherwise i'd be spending as much on shipping as I was on figures pretty much
     
  9. dr_tongues_toys

    dr_tongues_toys Post Pimp

    Isn't there a comment box on your order when you fill out the form? Just type it in there. I have and it worked.
     
  10. bansheebot

    bansheebot Super Deformed

    I have too, and it didn't work. Guess it's just a gamble that way.
     
  11. joshuajh

    joshuajh Administrator Staff Member

    hey guys,

    there should be a dialog box for 'notes' on the webstore order form. if you checkout via paypal, it might not be there, as that uses paypal's checkout page rather than ours.

    the orders@super7 email address will get filtered back to me, so if you have any questions regarding an order, and you know my direct email address (josh@super7store.com), that would be the best way to get it resolved.

    thanks!
     

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