So I've had a trusty Thinkpad for a few years, and it's been great, but I've had it for 2.5 years, and it's starting to show wear. I tried to update the BIOS the other day, and I think something bad happened during the upgrade... once it restarted, all I get is a blinking cursor...
So I called support tonight, and they said that it was still under warranty, and that they'd ship me a box to send it back to them (no cost to me), and they'd have it fixed and back to me in around 2 weeks. The guy said I'd probably need a new hard drive, but it's under warranty.
I love great customer support... no hassles, and the process was incredibly stress free. (sorta like dealing with S7

)
Good thing I have a back up computer, and I have retrospect to back up my data.