Email confirmation?

Discussion in 'FAQs & Announcements' started by GERMS, Jul 2, 2019.

  1. GERMS

    GERMS Line of Credit

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    Email confirmation?
    I sign in and receive this message

    “Attempts to send emails to ******@hotmail.com have failed. Please update your email. Update your ...”

    I couldn’t post anything or see the for sale section even though signed in.
    Also I couldn’t just re enter and save old email, I had to use another.
    Any moderators know what this is about?
    Any light on this?
     
  2. Russblue11

    Russblue11 S7 Royalty

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    Email confirmation?
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  3. toothaction

    toothaction Team Tsubu Staff Member

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    Email confirmation?
    Texted James. Hopefully we can scare him up to address this. Courage!
     
  4. GERMS

    GERMS Line of Credit

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    Email confirmation?
    Yes kind of a strange thing, never happened before. Would be nice to know how/why.
     
  5. TiredChildren

    TiredChildren Administrator Staff Member

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    Email confirmation?
    @GERMS are you currently able to see the For Sale section? As far as I can tell from looking at your account, you should have normal permissions.
     
  6. GERMS

    GERMS Line of Credit

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    Email confirmation?
    @TiredChildren yes though I had to register a different email to access my account. Was wondering why? Not a big deal I guess.
     
  7. TiredChildren

    TiredChildren Administrator Staff Member

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    Email confirmation?
    Honestly I didn’t know the board had that feature, but I’m glad it does. The board needs to be able to send you emails for alerts, but also for security issues like changed passwords and stuff. I’m guessing the board had enough bounced emails that it asked you to change your email so that it can be sure your account is secure. Hotmail is notorious for blacklisting our forum.
     
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  8. Mr Fox

    Mr Fox Toy Prince

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    Email confirmation?
    For reference, this is happening again - same message - but with a gmail account,

    Strangely, I have been getting site emails up until Dec 13th and then nothing - when I logged on, the message "Attempts to send emails to ******@gmail.com have failed. Please update your email. Update your ..." was at the top of the page in a large green banner.

    Attempts to do this failed and I had to change the email to another gmail account to get the site to start working again.

    I am aware of at least one other user who is having a similar issue. Has something been changed on the site software/admin side?
     
  9. ultrakaiju

    ultrakaiju Die-Cast Staff Member

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    Email confirmation?
    We've been notified of this issue, and thank you and all those who raised it. I presume it is related to a similar change as had happened last year, but we've flagged it with James once again to take a deeper look at what might be causing this issue. Sincere apologies to everyone having trouble loggin in, we'll try and sort out the disruption as soon as we can.
     
  10. TiredChildren

    TiredChildren Administrator Staff Member

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    Email confirmation?
    Looks like this is related to Gmail specifically. 3 days ago there was a big outage which has made lots of emails bounce. When an email that the site tries to send bounces, it tells the site that the user needs to update their email address. I would suggest if this is happening to people, they should try setting the email to something else, then after it's changed, they can change it back to the previous email if they like. I'm not sure if that will work, so I'd appreciate if someone could try and let me know.

    (Here's info on the outage: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab)
     
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  11. TiredChildren

    TiredChildren Administrator Staff Member

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    Email confirmation?
    Actually it looks like I can fix anyone who has this issue. Should be resolved shortly for everyone.
     
  12. Mr Fox

    Mr Fox Toy Prince

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    Email confirmation?
    I changed back to the original email, to test your theory, and the site is working fine and accepts the change back to the ‘problem’ email.

    Thank you for your help.
     
  13. ultrakaiju

    ultrakaiju Die-Cast Staff Member

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    Email confirmation?
    Amazing work James, thank you very much for the quick support in fixing this issue.
     

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