I bought 5 items from Toy Tokyo and then never received any update on my order except the first email that I did order these items. After 2 weeks I went back into the link to find out that the order was cancelled.

I emailed them asked politely why my order was cancelled and on one line they replied that they were waiting on my confirmation as to what shipping to choose to send to me. They never sent me any emails, and the first email already picked EMS global shipping.

So I replied that I have done that and that they didn't even bother checking. I added that their service is probably one of the worst experiences of online toy shopping I have ever had.

Their reply on the next email
"oh boo hoo."

What kind of fucked up online service is this??? I am fucking mad now.

And yes I ordered stuff S7 don't have. Some Hino and other dolls.

i gotta say i am with you, they took an order for the fc halloween set from me really nice over the phone, the chick was super helpful then got an email telling me stop begging for toys and to grow up!!!!!

yeah - ur a very nasty little boy.
...grow up and stop collecting toys!

this isn't a comment on their etiquette or service, but they'd lose customers if they sold instore only items over the phone.

they actually do this on regular basis as far as i know
but others do to.

ToyTokyo's customer service has always sucked. This is not news.

as far as i know Lev likes to make money so I bet if you forward these rude emails from his employees to him at

levtokyo@aol.com

and tell him


'hey guess what I aint spendin no more with you' he might do something about it.

lifeintoys,
I don't know about that personally, since S7 doesn't have instore items that I know about/want, and they're my primary source. But making something "instore only" is pretty cheesy if you're going to sell it on the phone as well, to persons not in the store. Had I ordered a set online from the portion they set aside for web orders, gotten cancelled, and then read on a messageboard that all you have to do is call and be personable to get said sold out except for instore item, I'd be pissed. Not everyone has time to call places and see if they'll "hook you up". Some people just go with the flow when something says not for sale or instore only, and if they're made to feel silly or cheated for following rules, they turn into disgruntled customers.

yeah I thought of asking that here too. I knew someone here would know the big guy at TT. after some thinking, i would rather not have him know and lose many customers makes me a happier ex-customer.

customers usually only need to complain once and if nothing gets resolved (in this case handled so rudely) we all go elsewhere.

I just read something along the same lines on kidrobot the other day, too funny.

ive ordered from them a few times. only once i had a problem where they sent the wrong thing and over charged me. after a couple phone calls and a few headaches things got sorted out.

well one thing fo certain: their website SUCKS!! It's like a test just to see if you can get an order in...

Since you posted this publicly, I have to respond by saying that this is totally lame. You have a rare opportunity to notify the head of the company about your problem with just a click of the mouse, and you are choosing instead to just gripe in public about it. This does nothing for your cause, or anyone else's.

I'd bust up if Lev's email response was: "What part of 'oh boo hoo' from my last email did you not understand?"

HAHAHAHA

cheers Frank, I must say I was a bit surprised, the girl on the phone was awesome , the email just plain rude, so thanks for that email

very well put

Remember that TT and High 5 are two seperate entities..
High 5 is only walk in..

I can't defend TT service at all.. I've had alot of problems from there..

u guys have a valid point
on the other hand collectors boards is just there to discuss
such issues to let others know and warn em of bad sellers
as well as bad toy stores.

if it doesnt get a hassle showing fotos and private adresses of "bad sellers"
as practised on kr board think this is a legit issue to bring up and see
whether other members experiences are the same!
just my very subjective view.

roger is specifically referring to not informing the management about the way the store is run, with the intent to allow the store to lose more business to make clam a happier ex customer. he is not referring to publicly discussing lack of customer service and etiquette.

BURN IT DOWN!!!

fuck yeah.

and stick a big sign in the ashes and wreckage that reads

"oh boo hoo".

The "Oh boo hoo" thing is what of course pisses me off the most. My only experience with TT are the FC Halloween set and @ SDCC. I can say the TT staff were all very very nice and helpful a the con, except for Lev. And then for the halloween set no keychains/fresheners (which they may not have gotten but should have stated so on their site)

Clam if I were you I'd call Lev and talk to him about this. I REALLY hope he's not the one that wrote the "oh boo hoo" crap. I'd never even visit their site again.

hmmm seemed like some thinly vieled dig at me????? I called them because i used my head and they never reply to my emails the phone was the only option and for the record I made time out of my day to call the states and sit on the phone for 5 mins, dont feel bad about it............